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A/V Tech - IT Support Specialist in Boston, MA at Atos

Date Posted: 11/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Boston, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/30/2018

Job Description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Position Title: IT Support Specialist / Desktop Support Administrator III

Location: Boston, MA

Job Description:

Provide hardware and software support, both remotely and deskside on Audio Visual products within the required Service Level Agreement (SLA). To meet our customer needs and a diverse working environment.


Responsibilities

  • Technical support resource for MFS Conference rooms and AV activities.
  • Provide guidance and usage insight on AV initiatives
  • Ensure timely resolution of all production issues as needed
  • Work with business to prioritize production implementation & change activities.
  • Conduct or facilitate root-cause analysis on any AV / Conference room issues as needed.
  • Act as a liaison between resources, business dept. and onsite IT management
  • Responsible with set up/breakdown of Multi Purpose Room (MPR) for full room requests
  • Responsible client requested reconfigurations to Multi Purpose Room (MPR)
  • Responsible for Morning room checks to ensure equipment up and running and rooms are neat and clean
  • Responsible for Evening room checks to ensure equipment has been powered down properly and rooms are neat and clean
  • Work closely with Atos PMO Management Team on support process
  • Escalate when appropriate to PMO and MFS Client Services Management on-site
  • Insure that all appropriate documentation is maintained and updated as necessary and Shared among A/V technicians
  • Responsible for Remedy Incident queue monitoring activity and SLA performance
  • Work closely with Atos Deskside Team on support process
  • The on-site hours for this support will be frm 9am–6pm Monday thru Friday
  • Escalate when appropriate to PMO and MFS Client Services Management on-site
  • Insure that all appropriate documentation is maintained and updated as necessary and provided to Shared Support Team and Mason Help Desk
  • Work with Mason Help Desk on escalation and ticket triage
  • Atos will provide on-call support service for after hour and weekend escalations under this program
  • Coordinate support efforts with local office support in International locations
  • 3+ years of industry experience
  • Organizational skills
  • Time Management skills
  • Specific knowledge of support practices on corporate A/V technology, such as.. Desktop Video, Video Conferencing, Polycom technology and Presentation support
  • Good communication skills
  • Ability to follow technical process / documentation required
  • Experience creating documentation for end-users preferred

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Career site: https://atos.net/en/careers

Facebook: https://www.facebook.com/atos ​

Twitter: https://twitter.com/atos ​

LinkedIn: https://www.linkedin.com/company/atos

Youtube: https://youtube.com/atos ​

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Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.