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Application Support Analyst in Nottingham at Atos

Date Posted: 11/11/2018

Job Snapshot

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  • Location:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry. Worldline delivers new generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Key actor for B2B2C industries in 20 countries, with over 40 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market.  

Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support. Worldline activities are organized around three axes: Merchant Services & Terminals, Mobility & e-Transactional Services, Financial Processing & Software Licensing. Worldline employs more than 8,600 people worldwide and generated 1.22 billion euros revenues in 2015. Worldline is an Atos company.

Job Description

This role is available in Darlington or Nottingham, within Rail Operations Support Team.

The area is responsible for maintaining and enhancing a range of bespoke applications developed specifically for the Rail Industry. 

Technologies used encompass VB6, VC, VC++ & Microfocus Cobol at one end of the spectrum, with modern, web-based applications using java and .NET at the other.  Some of the older products are undergoing technical refresh into newer SOA-based java and .NET systems.  It’s a constantly-evolving area, balancing our main product set with the use of emerging technologies such as Mobile Apps, the requirement to still interface to mainframe systems in some cases and integration with 3rd party products.

As part of their responsibilities Technical Support Analyst will:

  • Develop existing applications as per the Rail Operations Release Management process with a minimum of 2 releases per year for the On The Day Product suite, including Integrale. Applications are enhanced either in response to fixes required for problems reported by internal or external customers on one of the main systems in the Product Rail Suite, or changes required on those systems. 
  • Additionally, the role-holder will be cross-trained to enable support of systems within the On The Day product suite team.
  • Investigate problems and other requests for support and determines appropriate actions to take.
  • Liaise with the Client Support Manager and the Support Consultant to identify and assess changes that will improve the allocated product or products
  • Be the initial escalation point for any customer-raised problems that prove difficult to resolve within normal support processes.  This may include customer-visits
  • Act as the key contact for offshore resources, ensuring work sent to offshore partners is specified to an agreed standard, and flagging any persistent issues to peers offshore
  • Undertake the following: requirements analysis, estimating work packages to facilitate the production of customer quotations, the production of design specifications, liaising and management of remote resources, testing and liaising with our independent testing team
  • Perform actions including system modifications, developing work-arounds or site-specific enhancements, manipulating data, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation, or escalating requests software suppliers.
  • Ensure all work is carried out and documented in accordance with required standards, methods and procedures.
  • Coach and mentor graduates and apprentices in mobile application technologies
  • Attend product user groups

Job Requirements

Competencies and soft skills required for the role:

  • Client Focus
  • Delivery Focus
  • Team working
  • Communication
  • Knowledge and Expertise

Transferable skills and experience suitable for this opening:

  • Languages required are one of more of the following:
  • java,
  • VB6
  • WCF, JavaScript/jQuery, HTML/CSS
  • Experience of working in a disciplined development and/or support environment
  • Experience of working with Oracle databases
  • Able to establish a good rapport with a range of business and technical colleagues and customers.
  • Able to work independently or as part of a team, depending on the nature of the task in hand
  • Demonstrate a commitment to continuous improvement and self-development
  • Demonstrate a commitment to supporting the principles of Great Place to Work – promoting Trust (in management) , Pride (in work) & Respect (for colleagues)

Broad skills categories applicable to the role:

  • Application Production Management
  • Software Engineering
  • Service Delivery Support
  • 2nd line support engineering
  • Technical Engineering
  • Technical Expertise
  • Testing

Desirable skills and experience:

  • Experience in one or more of the following technologies/disciplines:
    • VB6
    • Java
    • Team Foundation Server
    • Test Driven Development
    • Vb, C#, .Net language(s) / Framework 1.1, 2.0, 3.5, 4.0 & 4.5
    • UML
    • Silverlight
    • (for java) knowledge of Spring, Hibernate, Eclipse
    • VC, VC++6, including knowledge of the platform SDKs
    • Transact-SQL
    • SOA
    • OO development methodology
    • SNA/HIS
  • Knowledge of the UK Rail Industry would be an advantage but training and support can be provided

Why work at Worldline?
Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Worldline. Not only do they represent our Human Capital, they are also key players in our success. We make managing our talents a major asset in the success of our business.
But, at Worldline, we do more than just managing our talents. It is our top priority to involve them, inspire them, and develop them. In line with our guiding principle “Build your career and grow with us”, it is our mission to ensure that their potential can grow and flourish through the numerous development programs and career opportunities we offer.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.