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Technical Engineer(Messaging India) in Pune at Atos

Date Posted: 1/9/2019

Job Snapshot

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Job Description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Job Title:


Job Category:

Messaging & collaboration


Messaging India



Travel Required:


GCM reference code


GCM skill levels


Salary p.a.

Job Description: Messaging and Collaboration Support Engineer.

Responsibilities / Technical skills: Identify and perform the daily operational tasks that are necessary to provide a stable and robust Exchange environment, including monitoring, proactive maintenance, and problem resolution.

• Provide tier three troubleshooting support of Exchange issues; investigate user escalation calls, finding optimum solutions for both users and the company.

• Perform scripting administration tasks and reporting using Powershell or other scripting technology, developing scripts for automating processes within the environment.

• Represent the department to other groups in the company and with external vendors. Facilitate and/or coordinate interactions with these parties as needed to deliver results.

• Take ownership of the most complex messaging issues and work to resolution and root cause identification.

• Provide on-call support for the corporate messaging environment.

• Participate in weekend maintenance activities, as required.

• Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning.

• Create and maintain appropriate documentation on the messaging environment.

• Assist in defining and coordinating team projects and activities.

• Help ensure team performance meets or exceeds defined Service Level Agreements.

• Analyze new technologies and advise management on suitability.

• Maintain & perform periodic testing of disaster recovery procedures for the O365, MS Exchange, Lync and BES environments.

• Maintain and administer third party applications including, but not limited to, Blackberry Enterprise Server, Symantec eVault etc. Create appropriate documentation for application deployment, configuration, and related processes.

• Adhere to and help enforce change management and compliance processes.

• Work with key business users to understand the business requirements and identify potential messaging solutions.

Communication skills: Proficient on written and spoken English

Working Experience: 4+ years on O365, Microsoft Exchange and Lync

Soft skills: Time Management, Multitasking and following email etiquette

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Please note that the GCM reference is provided for information purposes only. The above job description is leading for the stated job title within Global Solutions and effectively replaces, refines, or adds tasks to the original tasks/requirements mentioned in the job description referenced in GCM.

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